We bought an LG washer and dryer and were told that the next Saturday was wide open. So we picked 8am to 12pm. At 12:30 no one had shown nor called. We called them and they said someone would call within the hour. It is now 2:30 and no one has called back. We called...Read more
I purchased an LG Refrigerator (Door in Door) that was delivered in Dec 15. In July of 2016, the door was replaced, 6 months later a repair man was again dispatched. Two months later the seal to the replaced door is letting in air causing condensation in the...Read more
I bought refrigerator with extend warranty for my rental. the refrigerate got problem 12 days ago. I called they gave me the authorization # so I called my tenant and asked him to be patient. I am keep calling them and each time they have an excuse for not doing...Read more
Pacific Sales - Flooded garage, no action
Had a new washer installed the end of May. Installer didn't open valves all the way,, water leaked into the second story laundry room wall, eventually working its way into the garage. Contacted Best Buy store manager..." Sorry, we sub the installs to Spirit Delivery, can do nothing, deal with them". Three months later, no action. Time for small claims court!
Short Review on June 30, 2016
This company's delivery service ruined our brand new garage entrance bringing in the appliances, after 100+ emails, personal visits to Best Buy and more they never reimbursed a dime- complete runaround, very very poor service- could care less about their customers, will never use them again- buyer beware.
Short Review on June 22, 2016
Awful corrupt customer service. They ripped me off. Do not buy from them especially the extended warranty. Buy from Sears. They are a much better company
Gas Range Review
Store staff was great customer service on the phone was so so and the warehouse/delivery guys were the worst. Will not try them again.
If I could leave 0 I would. We purchased a stove top here and they delivered it with the wrong gas line. I called and they said to bring it back but when I did they said it just passed their 15 day return policy and refused to take it back even though it was their...Read more
We scheduled a haul away and paid the fee and they have not been to collect our old Microwave and Oven for 2 weeks. each time we call to find out all they do at Customer Service is to reschedule a day and time. We left the old Appliance by the curb side. How difficult...Read more
Bought a Thermador built-in microwave and Thermador gas cook top the first week of December 2016. I *** the month of December, so I confirmed that I could get both installed during the month. I bill my time by the hour, so this was a big part of my purchase decision. I...Read more
Purchased a lg washer and dryer from pacific sales in 2013 and I recently noticed a small leak in the back of the washer called extended warranty and they sent Yesenia's appliance repair just a day before Xmas eve and was told it was the fil hose the leak coused the...Read more
Dear Kevin, Per our discussion on 12/3/16, I am writing to you with concerns about my Dacor refrigerator that I purchased through Best Buy, Pacific Appliances last spring. As you are aware concerns involve both the refrigerator and the customer service that I received...Read more
One of the worst appliance shopping experiences I have ever had. Ordered and paid for products, then come to find out two months later, one day from delivery, that an item is not available. Picked a different item and moved the delivery date out a week. Today was the...Read more
September 21, 2016Pacific Sales15272 Bolsa Chica Huntington Beach, Ca 92649 Ref.: Pacific Sales’ Extended Warranty is a rip off:Warrantech Extended Warranty’ state features and benefits: Factory Service parts, Guaranty Work, Power Surge Protection, Unlimited service...Read more
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