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5.0

My Wife and I was in the market for a new dishwasher for our vacation home, so we stopped by Best Buys, San Bernardino, Ca. store.

Most of the Pacific Sales employees were more engaged with each other then the customers. We found that they were offering free installation, free delivery and free haul away on their dishwashers. we went home and did some homework (Product review/price checking) and found that they had a good deal being offered. Upon returning to the store to place our order, we were told the free installation was only one selected brands.

We left the store and checked the best buy web site only to find that free installation was offered on all dishwashers over $399.00. We again went back to the store armed with a copy of the web page, where they said ok, we will give you free installation? We placed our order and was told we would be contacted within 48 hours to schedule delivery. 3 days later no call, I called them.

They had me call three different telephone numbers to schedule my own delivery. I was told it would be delivered on a specific date, in a 4 hour window. When the dishwasher arrived, the door was scratched and the buttons were damaged. I did not accept the dishwasher and contacted the store.

They placed me on hold and when they did take my call, they said they would reschedule another dishwasher delivery. I informed them that I drove 1 1/2 hr to get there for this delivery and dedicated an entire Saturday (Day Off Work) to get this done. a small insignificant credit was offered which wouldn't even cover my gas or the sales tax. I refused and spoke to the Manager.

On Hold again.........The Manager came on the phone and said he can't offer anything more $40 credit but would call the delivery company to see if they would do something. I am waiting for a reply, but I have already chalked this up to a really bad buying experience!

Reason of review: Problem with delivery.

Monetary Loss: $60.

Preferred solution: Price reduction.

Pacific Sales Pros: Dave the manager.

Pacific Sales Cons: Customer service.

Location: Helendale, California

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