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1.3

pacific sales subcontracted my warrantee to High Tech they came out and ruined my brand new kitchen cabinets by not re-hooking up the hose under my sink. They didnโ€™t answer the phone until the next day around 8 am the next day.

The tech Justin Kim came out and rebooked the hose and then pulled some of the wet paint off the cabinet telling me to open the cabinets and it would air out the soaked cabinets. I called Pacific Sales and was told that they arenโ€™t responsible for the third party sub contractor. I couldnโ€™t even get a license number from them. Now o have sue High Tech.

In the mean time I ask for a different tech which came out attempted three times and three parts later. During a two month period and then I was told a supervisor was needed to determine how to fix it. I waited four days no call back. I called to check on status they said the job was completed.

I reopened the case and waiting for a supervisor to arrive just to fix the appliance. Not to address the damage to my cabinets like Warrant tech and Pacific Sales state it is not there concern. I have two day to wait fir the supervisors visit. Will continue the story as it proceeds.

I am 62 years old how said for older senior and busy people that donโ€™t have the knowledge or time. I feel violated but I refuse lay down and takes this up the tush.

Reason of review: Warranty issue.

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