Most helpful review
New Reviewer

Complaint

Pacific Sales - Complaint
We spent over $17,000 in kitchen appliances on 11/26/2021 and we are still waiting on the delivery of the Viking oven. We have never been contacted and whenever we contact the store they give us delivery dates and excuse why we havent received it. They tell us we have...
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ID
#3918340 Review #3918340 is a subjective opinion of poster.
Location
Los Angeles, California
Cons
  • Poor customer service
Preferred solution
Deliver product or service ordered
New Reviewer

Delivery reschedule

I want to reschedule for delivery of hood scheduled for tomorrow Tuesday 23,2022 between 7am to 12noon at 7419 Via Deldene Highland Ca 92346. Please no delivery and installation tomorrow
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ID
#3879011 Review #3879011 is a subjective opinion of poster.
Location
New York, New York
New Reviewer

Trying to get reimbursed for my fire tv that I bought in racine Wisconsin

If I turn off my tv it comes back on all by itself. I press the volume switch and nothing happens i press another button and the volume goes up to one hundred can't get my guide to work unless I play with it for an hour. Not happy with this product at all

User's recommendation: Don't buy a fire tv.

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ID
#3763352 Review #3763352 is a subjective opinion of poster.
Location
Tulsa, Oklahoma
Pros
  • Dave the manager
  • Sales price
Preferred solution
Full refund
New Reviewer

Complaint

Can not get any help on my issue. I get the corporate response from everyone. Cant get access to anyone high enough of ladder to be able to solve simple issue.
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ID
#3333374 Review #3333374 is a subjective opinion of poster.
Location
San Diego, California
Pros
  • Great products available
Cons
  • Poor customer service
Preferred solution
Just just resolution to problem.

Getting the run around every time

My husband and I purchased all new Bosch appliances at Pacific Sales in Thousand Oaks in April 2021. Our wall oven was supposed to arrive at the end of July 2021. It didn't. We went into the store and were told that it was now arriving in August 2021. August comes...
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ID
#3271934 Review #3271934 is a subjective opinion of poster.
Location
Rancho Cucamonga, California
New Reviewer

Waiting a Year for refrigerator now they are tell me another 8 months

I purchased close to $30k in Viking appliances back in January and the refrigerator was back ordered. The PS manager told me two months i was at the top of the list to receive the first Viking refrigerator. Delivery appointment was set for March two days before delivery got a call appointment was canceled. This proceeded to occur two more times were the delivery was set and canceled. Just today received a call that Saturdays scheduled delivery is canceled and also i am #9 in line to receive the refrigerator and should expect delivery next April. Is this a game ? Pacific has $11k of my money for close to a year. Can i get an honest answer from anyone at PS ? it might be time to return all my appliance and get my $28k back.
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ID
#3141776 Review #3141776 is a subjective opinion of poster.
Location
Long Beach, California
New Reviewer

Have my items kept in the stockroom sold to another customer

Back in 05/21 we bought 3 items all paid off and had them kept in the stockroom to be delivered in Aug. One week before the delivery date, we were told only 1 item was available, the others 2 were still pending which would be available on 09/15. Yesterday, I called and was informed they were still pending until the end of Oct. I was so upset since they were belonged to us and that store not allowed to sale to somebody else, so I called the company to complain with no prevail . .After spending more than an hour with the representative the only option I have is either waiting for the order to come in or getting a refund!,, Please stay away from this company. Its not trusted.

User's recommendation: Stay away from this company.

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ID
#2870315 Review #2870315 is a subjective opinion of poster.
Location
Irvine, California
Cons
  • Customer service
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Having a problem getting anyone to help me regarding my warranty

Ive been trying for 2 1/2 hours to talk to a human. I have left three messages with the Corona Pacific Sales on Pico Street in Corona. I want to talk to a human being please. My microwave SKU 486**** was delivered on 8/30/17. The SKU number for the 4 year microwave GSP model 4YR 500-599.99 is 996****. Best Buys, the Geek Squad State I called WarrenTech, and WarrenTech states I call Best Buys. I have called Pacific Sales with no response. The order number is 111718****208. The order date was 6/30/2017; the delivery date was 8/30/2017. We purchased it from a Cindy. Corona, but it says sale associate

User's recommendation: They haven’t helped me yet!!

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ID
#2810219 Review #2810219 is a subjective opinion of poster.
Location
Corona, California
Product
Dacor Microwave
Preferred solution
I want to get a repair person to look st my Dacor 24” Microwave. When I use it the moisture and water drips is so great it drips down the front of the microwave and down my Dacor oven when I open the door.
New Reviewer

Frig stops working

The refrigerator goes on and off. The warranty company can I come out for a week. I would like to exchange this refrigerator which was purchased at Pac sales February of 2021 with a new one.
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ID
#2788535 Review #2788535 is a subjective opinion of poster.
Location
Escondido, California
Cons
  • No call back
Preferred solution
Exchange refrigerator

Dissatisfied w Service

Does anyone know who is and how I may reach the General Manager for the Riverside:Corona CA area? I have tried and tried but the store staff, Customer Service Reps do not know who the GM is or how to reach them. Impossible to find on the internet.
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ID
#2683741 Review #2683741 is a subjective opinion of poster.
New Reviewer

Horrible to deal with all around

Dont shop there.terrible follow up. No Support. Voice mails always full probably people calling to yell.

User's recommendation: Stay away.

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ID
#2683224 Review #2683224 is a subjective opinion of poster.
Location
Los Angeles, California

Warranty - Delivery - Service - ALL BAD

Pacific Sales - Warranty - Delivery - Service - ALL BAD
Kohler kitchen fixture - top of the line - purchased from Pacific Sales - Sales rep told me they have a staff to install and make repairs if needed. NOT TRUE - the first year is on Kohler - Kohler only does parts - repair a $700 kitchen fixture that is 4 months old - DO NOT DO IT

User's recommendation: DO NOT BUY FROM PACIFIC SALES OR KOHLER.

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ID
#2532876 Review #2532876 is a subjective opinion of poster.
Location
San Diego, California

714920****

I called pacific sales several times regarding the problem with my ice maker, they said that they contacted Wiltshire appliances to correct the problem and they would be contacting me the next day to schedule an appointment, its now 3 days later and I never heard from them. I repeatedly called pacific sales to let the know that I was not concerned and when I asked for my salesman or the store manager I was told on several occasions that they were to busy to take my call, as they are only interested in making new sales rather than taking care of a customer who has already paid for the product. I am very disappointed with pacific sales and I will never recommend them to anyone.

User's recommendation: Don’t buy from pacific sales, they are a joke.

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ID
#2501527 Review #2501527 is a subjective opinion of poster.
Location
Orange, California

Your sales people are rude

Your sales people are rude. Walked in, ask for help, they were too busy. Store manager was rude, stated that if I didnt like it, I could leave the store. This was in Sherman Oaks.

User's recommendation: Stay away.

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ID
#2423691 Review #2423691 is a subjective opinion of poster.
Location
Los Angeles, California
New Reviewer

NEED TO SCHEDULE REPAIR ON MY REFRIGERATOR

I've been trying to reach someone for 3 weeks and no one called me back to schedule appointment to repair my stove
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ID
#2375980 Review #2375980 is a subjective opinion of poster.
Location
Los Angeles, California
New Reviewer

Company says I didn't buy something that was never delivered

This company sucks! Doesnt answer the phone No call backs And tells me I never purchased a 10,000 Refrigerator Now I have to take my time yo prove that I did WTF

User's recommendation: Don’t do it.

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ID
#2366666 Review #2366666 is a subjective opinion of poster.
Location
Los Angeles, California
Loss
$10
Preferred solution
Deliver product or service ordered

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