Pacific Sales Reviews

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service customer service customer delivery store refrigerator warranty appliances extended warranty manager
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NEED TO SCHEDULE REPAIR ON MY REFRIGERATOR

I've been trying to reach someone for 3 weeks and no one called me back to schedule appointment to repair my stove
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ID
#2375980 Review #2375980 is a subjective opinion of poster.

Dissatisfied w Service

Does anyone know who is and how I may reach the General Manager for the Riverside:Corona CA area? I have tried and tried but the store staff, Customer Service Reps do not know who the GM is or how to reach them. Impossible to find on the internet.
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ID
#2683741 Review #2683741 is a subjective opinion of poster.
New Reviewer

Horrible to deal with all around

Dont shop there.terrible follow up. No Support. Voice mails always full probably people calling to yell.

User's recommendation: Stay away.

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ID
#2683224 Review #2683224 is a subjective opinion of poster.
Location
Los Angeles, California

Warranty - Delivery - Service - ALL BAD

Pacific Sales - Warranty - Delivery - Service - ALL BAD
Kohler kitchen fixture - top of the line - purchased from Pacific Sales - Sales rep told me they have a staff to install and make repairs if needed. NOT TRUE - the first year is on Kohler - Kohler only does parts - repair a $700 kitchen fixture that is 4 months old - DO NOT DO IT

User's recommendation: DO NOT BUY FROM PACIFIC SALES OR KOHLER.

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ID
#2532876 Review #2532876 is a subjective opinion of poster.

714920****

I called pacific sales several times regarding the problem with my ice maker, they said that they contacted Wiltshire appliances to correct the problem and they would be contacting me the next day to schedule an appointment, its now 3 days later and I never heard from them. I repeatedly called pacific sales to let the know that I was not concerned and when I asked for my salesman or the store manager I was told on several occasions that they were to busy to take my call, as they are only interested in making new sales rather than taking care of a customer who has already paid for the product. I am very disappointed with pacific sales and I will never recommend them to anyone.

User's recommendation: Don’t buy from pacific sales, they are a joke.

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ID
#2501527 Review #2501527 is a subjective opinion of poster.
Location
Orange, California

Your sales people are rude

Your sales people are rude. Walked in, ask for help, they were too busy. Store manager was rude, stated that if I didnt like it, I could leave the store. This was in Sherman Oaks.

User's recommendation: Stay away.

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ID
#2423691 Review #2423691 is a subjective opinion of poster.
Location
Los Angeles, California
New Reviewer

Company says I didn't buy something that was never delivered

This company sucks! Doesnt answer the phone No call backs And tells me I never purchased a 10,000 Refrigerator Now I have to take my time yo prove that I did WTF

User's recommendation: Don’t do it.

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ID
#2366666 Review #2366666 is a subjective opinion of poster.
Location
Los Angeles, California
Loss
$10
Preferred solution
Deliver product or service ordered

Need to talk to customer service

Missing shelves in my new refrigerator. Bought at Best Buy in San Jose at Santana Row store. need to contact Sarah McFadden
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ID
#2359303 Review #2359303 is a subjective opinion of poster.
Location
San Jose, California
New Reviewer

Delivery

We are scheduled for delivery of 2 Toto toilets today. We have not been notified yet of delivery time. SO 714****
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1 comment
#2038393

Wondering how it went. Bought Toto from them prior without issue however the second was just installed and it leaks.

Getting the run around big time. It's faulty and they want to send me parts from Toto and me hire a plumber to fix.

Telling them bought new, installed and find it leaks so is a warranty issue. You can fix or replace it, but it's not my problem.

ID
#2286136 Review #2286136 is a subjective opinion of poster.
Location
Rancho Mirage, California
Preferred solution
Deliver product or service ordered

Lost, missed ordered items

Ordered everything well in advance of tearing into our kitchen and hallway bath, SO I THOUGHT! (early September.) Find another source. Nothing but excuses, have been told for a couple weeks that EVERYTHING IS IN AND READY TO BE DELIVERED, Not! Oh, I missed ordered by inputting in the wrong SKEW. Then what did you receive? Just a blind look. Now 4-6 weeks out for Lav, shower and kitchen parts, heading into the holidays. Even had the nerve of trying to state we ordered incorrectly. Make sure they make a copy of every part you order, if you are dumb enough to use them!
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ID
#2278030 Review #2278030 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
New Reviewer

Repair for Bosch dishwasher

They hung up on me

User's recommendation: Don’t use them.

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ID
#2273848 Review #2273848 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

Unprofessional

Refund, worst reimbursement ever, paid with cash and now Im getting a check!! I was never told this or your website doesnt state that information!

User's recommendation: Don’t go!

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ID
#2214432 Review #2214432 is a subjective opinion of poster.
Location
Cerritos, California
Preferred solution
My money back!

Complaint Department

I have been trying to reach someone at the Annappolis BestBuy store every day for 7 days now and have never even got anyone to answer the phone. Customer service even tried, and they could not get an answer either. I sent and email to the Best Buys leadership at the store, and they have not answered my email either.Avoid Pacific Sale

User's recommendation: Avoid purchases fro this location.

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ID
#2206692 Review #2206692 is a subjective opinion of poster.
Location
Millersville, Maryland

Lemon refrigerator

We purchased an entire kitchen of high-end appliances. The refrigerator was a floor model that was sold with the same warrantee. The refrigerator, is a built-in model and since it was installed, the suction on the door is so strong, it's hard to open the door. We have to wait about 3 minutes in between opening and closing or its sealed shut again. Because we have pulled on it so hard, the custom front is pulling off. It's a nightmare because we have multiple case numbers and no one ever calls back. I would not recommend Pacific Sales to anyone, being in Real Estate in the local market, I will make sure my message gets out.
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ID
#2202735 Review #2202735 is a subjective opinion of poster.
Location
Aliso Viejo, California

I want to talk with delivere managemen

No customer service. I like to speak with manager. Thank you
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ID
#2052344 Review #2052344 is a subjective opinion of poster.
Location
Tujunga, California
New Reviewer

Refrigerator repair

Peter was wonderful and scheduled a repair appt for me

User's recommendation: Very easy to work with.

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ID
#2026824 Review #2026824 is a subjective opinion of poster.
Location
Manhattan Beach, California
Service
Pacific Sales Customer Care

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