Pacific Sales

pacific sales was my go to appliance dealer for 30 years three homes and a condo so I have some experience with them. Recently, I ordered six appliances for an empty kitchen.

They gave me good delivery dates on all of them charged my credit card $10,000 and then rescheduled every single delivery out and sometimes way out all on different days different months and one they couldnt even give a delivery date out and yet Ive already paid for it. The contractors they hire to deliver and install major appliances are the worst. They pay these poor guys absolutely nothing so they get the drags. If you want a bunch of surly, smelly, illiterate, *** types in your house, then please order from Pacific sales.

Best Buy has absolutely ruined Pacific sales. I would rather have bamboo shoots, stuck under my fingernails and order anything from them ever again, and I can assure you I wont.

We spent over $17,000 in kitchen appliances on 11/26/2021 and we are still waiting on the delivery of the Viking oven. We have never been contacted and whenever we contact the store they give us delivery dates and excuse why we havent received it.

They tell us we have been notified by email on status of oven and we have not been receiving any notification nor any communication from the pacific sales store in Chatsworth. We called the store on 8/10/22 and spoke with the store manager Scott who refused to give me his last name. He informed us that he had 3 other customers waiting for the same oven and he didnt know that we were also waiting on the delivery of this same oven. We told him how upset and inconvenienced we were.

He told us that they were expecting the oven on Sept 2 and we might get it.

Its Sept 3rd and again we have not been notified and we still havent received our oven. Worst customer service!!!

My husband and I purchased all new Bosch appliances at Pacific Sales in Thousand Oaks in April 2021. Our wall oven was supposed to arrive at the end of July 2021.

It didn't. We went into the store and were told that it was now arriving in August 2021. August comes around, the date changes to September 2021. This despite receiving a call from their warehouse that the oven had arrived.

We kept going in and kept getting the run around. One of their people even told us that sometimes the delivery guys will sell someone else's order to a customer who hands them some money to get it sooner. Think about that for a minute. Now it is January 2022 and we still have no oven.

When asked, they accidentally said that other people were getting their ovens, so we should get ours soon. Really?! We had been told previously that we were the first on the list to get one. It has now been over 9 months and we are no closer to having the oven.

And they have a passive-aggressive clerk there that tells us, "You need to go talk to so-and-so," then that person says no, we need to go talk to the clerk.

What a waste of our time, money and effort. I do NOT recommend them if you want to actually have what you paid for and you value your time!